Contact & Support
Outposters is a small crew, and a real person reads every message. Whether it’s a question before you buy, help with an order, or a trail you’d like us to draw, we’d love to hear from you.
Email us
The fastest way to reach us is email: hello@outposters.com. We answer Monday through Friday, usually within one business day. If it’s about an existing order, please include your order number so we can find it quickly.
What we can help with
- Order status & changes, where your print is, or catching a change before it goes to production.
- Damaged, lost, or wrong delivery, we’ll make it right. See our Returns & Refunds policy.
- Sizing & styles, not sure which size or style fits your space? Tell us about the wall and we’ll point you to the right one.
- Can’t find your trail?, we have 180,000+ trails ready and can draw almost any hike on request. Just send us the name and location.
- Wholesale, gifting & press, bulk orders, gift notes, or media questions are all welcome.
Orders, shipping & returns
Every print is made to order. Printed in 2 to 5 business days, then 3 to 5 in transit, rolled in a protective tube with free US shipping. You have 1 hour after checkout to change trail, style or size, just reply to your confirmation email. Every order is backed by our 14-day reprint-or-refund guarantee, any reason, no return shipping: email us within 14 days of delivery for a free reprint or full refund, your choice. Full details are on our Returns & Refunds, Terms, and Privacy pages.
About us
Outposters makes topographic trail prints drawn from the real elevation of the hikes you love. We’re operated by Click Clack Labs. For anything at all, reach us at hello@outposters.com.