Contact & Support
Outposters is a small crew, and a real person reads every message. Whether it’s a question before you buy, help with an order, or a trail you’d like us to draw, we’d love to hear from you.
Email us
The fastest way to reach us is email: hello@outposters.com. We answer Monday through Friday, usually within one business day. If it’s about an existing order, please include your order number so we can find it quickly.
What we can help with
- Order status & changes — where your print is, or catching a change before it goes to production.
- Damaged, lost, or wrong delivery — we’ll make it right. See our Returns & Refunds policy.
- Sizing & styles — not sure which size or style fits your space? Tell us about the wall and we’ll point you to the right one.
- Can’t find your trail? — we have tens of thousands of trails ready and can draw almost any hike on request. Just send us the name and location.
- Wholesale, gifting & press — bulk orders, gift notes, or media questions are all welcome.
Orders, shipping & returns
Every print is made to order, produced within 3–5 business days, and shipped rolled in a protective tube with free shipping. Every order is backed by our 100% satisfaction guarantee — if a print arrives damaged or isn’t what you hoped for, email us within 14 days of delivery for a free reprint or full refund. Full details are on our Returns & Refunds, Terms, and Privacy pages.
About us
Outposters makes topographic trail prints drawn from the real elevation of the hikes you love. We’re operated by Click Clack Labs. For anything at all, reach us at hello@outposters.com.